Consultant ServiceNow

Posted Aug 16, 2019
Project ID: UNEPJP00002264
4 months (Sep 2, 2019 - Dec 20, 2019)
40 hrs/week
Payrate range
Task Description
- Consultant organize fulfillment from Uniper approved incidents and enhancements via Demand Ticket within ServiceNow
- Consultancy for specific demands and general possibilities around ServiceNow either via direct communication (e.g. email) or via Demand Ticket in ServiceNow
- Steering of ServiceNow Developer in terms of proper implementation vie ServiceNow communication (Demand Ticket, ServiceNow chat)
- Consultant coordinates demands in ServiceNow via proper prioritization or feeds back to requestor in case of missing or vague requirements
- Consultant ensures implementation of small projects (cost control is in responsibility of Uniper) which require advance activity than standard development
° Organize possible meetings with required stakeholder
° Understands requirements and assess implementation effort
° Steers stakeholder in order to provide proper testing, approvals and requirements according to Uniper´s requirements
° High-level milestone plan (via Excel)
- Consultant creates transparency of strategic/important demands via roadmap in PowerPoint

 Authority to Decide
- Consultant can flexibly decide the working place (onsite or remote)

Location: Hannover
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