Uniper
Governance of Role development and User access management
Project is closed
Posted
Mar 13, 2020
Project ID:
UNEPJP00002337
Location
Düsseldorf, Nordrhein-Westfalen
Hours/week
40 hrs/week
Timeline
3 months
Starts: Oct 1, 2019
Ends: Dec 31, 2019
Payrate range
Unknown
The specific tasks are:
a) RCM Role compliance and maintenance
o Review and redesign the Change management process in RCM area, map the process, identify gaps, implement improvement.
a) RCM Role compliance and maintenance
o Review and redesign the Change management process in RCM area, map the process, identify gaps, implement improvement.
Aims:
- Create transparency by evaluating requirements
- Establish clear communication channels (Users, IT, suppliers)
- Definition & setup of transparent and reliable reporting (e.g. KPIs)
- Steer stable & transparent effort and cost management - efficient use of Solution Manager
- Manage all suppliers for improved cooperation & coordination
o Review and redesign the Incident & Problem management process in RCM area, map the process, identify gaps, implement improvement.
- Create transparency by evaluating requirements
- Establish clear communication channels (Users, IT, suppliers)
- Definition & setup of transparent and reliable reporting (e.g. KPIs)
- Steer stable & transparent effort and cost management - efficient use of Solution Manager
- Manage all suppliers for improved cooperation & coordination
o Review and redesign the Incident & Problem management process in RCM area, map the process, identify gaps, implement improvement.
Aims:
- Definition & setup of transparent and reliable reporting (e.g. KPIs)
- Definition of SLAs towards end users and SLAs with suppliers (underpinning contracts)
- Manage all suppliers for improved cooperation & coordination
- Establish clear communication channels (Users, IT, suppliers)
b) UAM user access management
o Review and optimization of the Incident & Problem management process in UAM area, map the process, identify gaps, implement improvement.
- Definition & setup of transparent and reliable reporting (e.g. KPIs)
- Definition of SLAs towards end users and SLAs with suppliers (underpinning contracts)
- Manage all suppliers for improved cooperation & coordination
- Establish clear communication channels (Users, IT, suppliers)
b) UAM user access management
o Review and optimization of the Incident & Problem management process in UAM area, map the process, identify gaps, implement improvement.
Aims:
- Define & set up clear categorization of tickets (Service requests vs Incidents)
- Analysis of 2nd and 3rd level incidents in case of escalation, identification of patterns & definition of efficient reaction "modus operandi".
- Analysis of the cooperation with suppliers and steer improvement of collaboration
- Definition & setup of transparent and reliable reporting (e.g. KPIs)
- Establish clear communication channels (Users, IT, suppliers)
o Review and optimization of the Requirement management process in UAM area, map the process, identify gaps, implement improvement.
- Define & set up clear categorization of tickets (Service requests vs Incidents)
- Analysis of 2nd and 3rd level incidents in case of escalation, identification of patterns & definition of efficient reaction "modus operandi".
- Analysis of the cooperation with suppliers and steer improvement of collaboration
- Definition & setup of transparent and reliable reporting (e.g. KPIs)
- Establish clear communication channels (Users, IT, suppliers)
o Review and optimization of the Requirement management process in UAM area, map the process, identify gaps, implement improvement.
Aims:
- Define & set up clear categorization of tickets (Service requests vs Incidents)
- Review and redesign of Service Request process and processing of these in respect to use of GRC system for AC (Roles, efforts..)
- Define & manage clear differentiation between Service Requests, CRs and Project requests
- Analysis of requirements in case of escalation, identification of patterns, review of controlling model
- Definition & setup of transparent and reliable reporting (e.g. KPIs)
- Define & set up clear categorization of tickets (Service requests vs Incidents)
- Review and redesign of Service Request process and processing of these in respect to use of GRC system for AC (Roles, efforts..)
- Define & manage clear differentiation between Service Requests, CRs and Project requests
- Analysis of requirements in case of escalation, identification of patterns, review of controlling model
- Definition & setup of transparent and reliable reporting (e.g. KPIs)
Planned project start: october 2019 / enddate: june 2020.
Please submit profiles in english or german!
Please submit profiles in english or german!
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