IT Support - Application Support Consultant

Task description:

The scope of services includes the following tasks, which are independently performed by an external consultant:

- Creation of a new, updated IT-documentation for the above mentioned, managed application/services and comparison concerning any discrepancy or major differences regarding the initial documentation. Some documents has to been created from scratch after analyzing the application management lifecycle and understanding the application. Update the documentation based on the gaps identified through the previously conducted analysis. Presents the created documentation to Uniper, which will then be signed off by Uniper.

- Creates best practice documentation in MS Word or PDF how to overcome / solve any issues faced in the activities for the Go-Live of the Upgrade projects and the upgraded implementation. Evaluate the testing progress as well as the go live in order to create the respective documentation to mirror issues and solutions. Based on information provided in project meetings. Develop best practice documentation - initial project related documents based on information provided in project meetings. The information will be provided by Uniper beforehand and constitutes the basis of the further development to capture project progress, encountered issues and solutions. Present the outcomes to Uniper for a sign off.

- Analyze the application management lifecycle of the non-trading systems and identify any possible improvement for IT Support processes. Processes in scope are Incident Management, Change management and Problem Management. Identified potentials for optimization will be presented to Uniper for a sign off.

- Conduct IT Technical tests. The outcomes will be tested by the responsible business and implemented by the related change process. The implementation of the solutions will be steered by the related project manager.

- Evaluate the encountered issues and proposes solutions. The solutions are presented to Uniper and signed off before being applied by the project / service supplier.

IT tests are conducted beforehand from the consultant and the outcomes are tested by the responsible business and implemented by the related change process. The implementation of the solutions is steered by the related project manager, the consultant is taking care of dedicated tasks (Uniper policies) and implement them

- The consultant presents his findings per emails, meetings and mentioned tools like SNOW, SharePoint, MS Teams to the project manager & application manager.