IT Support - IT Consultant

Posted Sep 5, 2023
Project ID: UNEPJP00005853
Düsseldorf, Remote
40 hrs/week
4 months
Starts: Sep 11, 2023
Ends: Dec 31, 2023
Payrate range
Application Deadline: Sep 8, 2023 12:00 PM

Task description - The scope of services includes the following tasks, which are performed independently:

- Review the current Operating model and provide advice and proposals of a new and modern working model based on the results and own knowledge and experience and input provided by Uniper in advance. This includes creating a management paper using PPT to describe the model which can be used as a database for management decisions. Send the final version (in ppt) to the management for a sign off and upload it in the Teams Channel (MS teams).

- Create a proposal for a potential Modern Service management function including the interface with all the different parties involved based on own knowledge and expertise and the current ITIL framework used in Uniper. - Conduct an online meeting with the Service Management department (the Cloud Team, Architecture team and the security team) with the aim of generating the required information

- Create a governance model and governance board to provide the proper monitoring and steering of Uniper Application management teams and Service Owners community based on requirements provided by management and input from the Operating model.

- Create options for automation in our process landscape to fit in the modern service management operating model and present them to Uniper for a sign-off.

- Professionally advise in the creation of a proper integration model based on the current one and the documentation proposals already in place, create an updated and fit for purpose version in ppt.

- Create a proper work plan in line with the due date of the departments and present it to the team members within an online meeting.

- Document the project progress and present it to the team and manager within an online meeting (once in a week).

Uniper provides all necessary information, access to the systems and requirements in advance.

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