IT Support - IT Consultant

Task description

The scope of services includes the following tasks, which are performed independently:

- Check and review the current ITSM (IT service management) process landscape

- Create an assessment on the overall process maturity based on the department needs and goals

- Consult and propose improvements ideas at process levels (including tasks and automation)

- Consult and propose options for modern operating models in our department

- Create project plan with actions and timeline based on the above assessment and consultations

- Report Weekly to the team manager on the progress of the work

- Material and documentation should be produced mainly using PPT/xls and possibly word and communicated via e-mail. The meeting will happen via MS Teams

Uniper provides all necessary information, access to the systems and requirements in advance.