Uniper
Project Management - Business Analysis
Task description
The scope of services includes the following tasks, which are performed independently:
- Conduct an initial assessment of the existing processes, documents, survey results and conduct gap analysis. This includes a review of current templates and guidelines provided by Uniper. Processes to be reviewed are provided by Uniper and include, but are not limited to, the following:
- Change management, incident management, problem management, knowledge management, event management, digital enablement design and implementation, YouLearn delivery, communications release.
- Review the existing processes, conduct interviews with stakeholders, and create a communication model which addresses the concerns. The communication model should consist of process descriptions, role descriptions, organizational requirements and governance. The governance includes guidelines, standards, templates and processes which clarifies the roles and responsibilities of all involved parties in the communication process for Uniper IT. The recommendation can be done in any format
- Present the recommendation to the Head of, and the Communication & Digital Enablement Coordinator, in Service Relations & Digital Enablement.
- Gather final signoff of said communication model.
- Professionally consult Uniper on tooling that can be used to a) ensure efficient process within the Uniper IT communications community, and b) reach end users.
- Professionally consult Uniper on the best approach when implementing the communication strategy, including how to gain acceptance within the Uniper IT communications community.
- Professionally consult the team Service Governance and the Reporting team to develop and enhance the Digital Training Strategy and consult on the platform strategy.
- Develop a coherent project document including the above and get the appropriate Uniper sign offs.
Tools: Ping, MS-teams, MSOffice Suite
Uniper provides all necessary information, access to the systems and requirements in advance.