Azure Monitoring SME

Task description 

The scope of services includes the following tasks, which are performed independently:

- Design and implement E2E monitoring strategy for Azure using Cloud best practices. Define long term monitoring roadmap and agree with the Uniper stakeholders (agreed by Uniper stakeholders).
- Manage all cloud monitoring activities - configure and maintain all monitoring agents (and configuration thereof), including all deployment and ongoing maintenance/update activities.
- Organize check & test monitoring rules to monitor azure infrastructure capacity with alerts for compute, storage and network.
- Organize the development of workbooks & creation of azure dashboards to understand the status of all resources of business applications in Azure portal after results are presented and approval provided from Uniper HaCT team.
- Oversee the implementation of the end-to-end process to monitor the availability of different azure services with Azure Health and also by enabling app insights web tests.
- Develop guidelines to implement application performance monitoring & alerts with app insights resources.
- Organize the custom alerts using kusto queries in log analytics and standard alerting rules for all Azure Virtual machines.
- Periodically (monthly) validate the twilio (SMS & Voice forwarding) configuration and check SMS notifications are delivered to the relevant stakeholders.
- Bring the integration between Azure alerting and SNOW incident raising to the next level making use of the SNOW API's.
- Oversee the redirection of alerts to different systems and then decommission Request Tracker (custom ticketing system).
- Consult Unipers security team to implement Azure Sentinel as the new SIEM.
- Define & implement monitoring framework for Azure PaaS services.
- Provide recommendations into Unipers AIOPS initiative to extract further insights/value from Unipers monitoring data.
- Coordinate with application teams and other technical teams within Hosting and Cloud Technologies (HaCT), to resolve complex problems and recommendations about system / process improvements to Uniper.
- Provide remote workshops/training with recommendations and solution suggestions to Uniper after each improvement measure. 

Uniper provides all necessary information & access to the systems (ADO, ServiceNow) in advance:
1. Uniper KID - Uniper user account & password to connect to Uniper resources.
2. Uniper mail account (marked as “external”) - A new Uniper email address to communicate with Uniper stakeholders.
3. Hosting and Cloud Technologies (HaCT) Monitoring DL & SNow group - User account will be added to Operations DL and ServiceNow HaCT resolver group.
4. Uniper teams access - Access to all required Microsoft teams.
5. Uniper RDA VDI - VDI to connect to Uniper network.
6. Azure Portal Access - Access to azure resources.
7. Azure devops access - Access to azure devops project, devops wiki (technical documentation).
8. Access to on-premise wiki - wiki access to all required Hosting and Cloud Technologies (HaCT) documents.
9. Access to ServiceNow - User account will be provided required role in Uniper ServiceNow environment